Terms & Conditions

All Elliots Services Limited’s prices are subject to change until the customer has paid.

100% attendance is a must; late arrivals are unacceptable.

Please Note: Any sort of unacceptable behaviour at all Elliots Services Limited venues will lead to exclusion from the course for which we will not offer any refund.

All bookings are subject to the availability of spaces and relevant resources.

Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.

Candidates must be eligible to attend the course you book with us. Please check that you meet all criteria before reserving a space on any of Elliots Services Limited's courses.

Reservations made online are non-refundable; course dates and timing cannot be changed by customers.

Reservations made online can be transferred to any individual who is eligible to attend.

Elliots Services Limited reserves the right to change the venue of Academy to another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.

In the unlikely event of cancellation of any courses by Elliots Services Limited. Damages shall be limited to a full refund of the course fee only.

All certificates are delivered via royal mail, a standard service. Collections can be made by customers with prior notification only.

Customers will be responsible for paying any awarding body charges for replacement certificates. Elliots Services Limited accepts no liability for misplaced certificates. The replacement certificate fee is £50. Elliots Services Limited will only pay for a replacement certificate if the certificate has been posted to the incorrect address by Elliots Services Limited due to an error from one of our staff members, for which proof is required. We will not be entitled to pay for a replacement certificate under any other circumstance. To ensure that certificates are delivered to the correct address and are not lost during transit we advise learners to arrange a Royal Mail-recorded delivery service with us before the completion of the course, the learner must pay for this service.

For the portfolio-based qualifications you must submit within the deadline fail to do so it will cost you £25.00 per week or we can refuse to provide further services alternatively you may need to re-enroll for the whole course.

For all Identity Validation forms used by our awarding bodies, the candidate is to only sign such validation form if the spelling of their name on such a form is correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.

Resits will be charged at £50 per unit for the SIA qualifications.

All customers are responsible and must provide Elliots Services Limited with correct and accurate information (using clear handwriting) with respect to the physical address, requested by the admin, where all certificates will be dispatched.

Changing of course could be as a result of various reasons eg: change in Personal circumstance, Sickness, Switching from Distance learning to class-based or either way round, or the date chosen is no longer suitable due to one thing to another. The Management of Advance Training Academy has developed a strategy to help give learners the flexibility to cope with a normal life style and to reduce Academic stress. 

If you’re within your deadline date, you could always change your course from one level to another or switch from distance learning to class-based. A Range of options are available to you such as: 

1. Switching from class to distance learning £199.99 (All inclusive eg: Administrative, registration, course materials, tutorial, etc) 

2. Switching from distance learning to class base £199.99 (All inclusive eg: Administrative, registration, course materials, tutorial, etc) 

3. Switching date from one date to another £99.00 If you miss your deadline please refer to our late submission policy (Portfolio base qualification only